Privacy policy

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Alpen Swiss Tools Ltd. privacy policy

Introduction

Using the alpenswisstools. com (the "Website") or other websites related to the Website or operated by ALPEN SWISS TOOLS LTD (the "Alpen Sites"), you may not use the Website; Sites), you consent to the processing of your personal data as described in this privacy policy (the "Policy").
This Personal Data Privacy Policy describes how your personal data will be processed in connection with your use of the General Website.

Please note that the Policy does not apply to your personal data.

Finishments

« Personal Data: Any information relating to an identified or identifiable natural person, such as a name, identification number, location data, online identifier, or one or more specific elements unique to his or her physical, physiological, genetic, economic, psychological, cultural or social identity.
DPA: Swiss federal law on data protection. We or ALPEN : ALPEN SWISS TOOLS SA, Rue des Mélèzes 4, CH-2206 Les Geneveys-sur-Coffrane. Unless otherwise indicated, ALPEN is responsible for processing the data collected and processed in the context of the use of the Sites. FELCO EUROPE : FELCO Europe GmbH, Ludwigsburger Str. 71, DE-71691 Freiberg/Neckar. FELCO EUROPE is the joint controller with ALPEN for the processing of data collected during a purchase from online sales sites for buyers domiciled in a member country of the European Union (EU) or the European Economic Area (EEA). Data subject: a natural person who can be identified, directly or indirectly, and whose personal data is being processed when using the Sites. Privacy Policy: this privacy policy relating to personal data. RGPD » : Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data; e; character and the free movement of such data, and repealing Directive 95/46/EC (Data Protection Regulation).
Sites: Internet sites and domain names operated and maintained by ALPEN. Third Party Sites: any website that is not operated or maintained by ALPEN. Processing : Any operation or set of operations carried out on personal data or on sets of personal data, such as the collection, recording, organization, structuring, conservation, adaptation or modification, use or disclosure of personal data; The collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, access, use, disclosure by transmission, dissemination or otherwise making available, matching or linking, restriction, erasure or destruction.

Type of data collected, purpose of processing and legal basis

You are not required to provide any information when you visit and browse our Sites.
We collect certain personal data that you voluntarily provide to us, for example, when you communicate with us via e-mail or other means of communication, when you subscribe to our Newsletters, or when you request other information from us. The personal data we process may include company name, name, first name, mailing address, e-mail address, telephone number, language preference and country of origin. In addition, when you browse our site, text files may be uploaded to your device to collect certain information, such as IP addresses. On the data collected by cookies, see the Cookies section below. The collection and processing of information via essential cookies is based on our legitimate interest. The collection and processing of information collected via performance, functionality or third party cookies is based on your consent given while browsing the sites. The collection and processing of your personal data during your visit to the website is based on our legitimate interest in conducting our business, for example, to monitor and improve the quality of our services; We may also use your personal information to protect and defend our rights, property or safety or those of our customers and other users of the Sites.
The processing of your data when you subscribe to our newsletters or make inquiries is based on your consent. Any communication for the purpose of or in connection with a contractual relationship is based on the making or performance of a contract and, depending on the circumstances, on our legitimate interest or legal obligations. The collection and processing of your personal data (name, surname, company name, postal address for delivery, billing or payment, and e-mail address) when purchasing a product on the online shop for Switzerland and the EU/EEA is based on the provisions of the Data Protection Act; In the case of the purchase of a product on the online shop for Switzerland and the EU/EEA, the basis for this is the execution of the sales contract concluded in the context of the online sale, either with ALPEN for the purchase of products delivered in Switzerland, or with FELCO EUROPE for products sold and delivered in an EU or EEA country. During this period, we may contact you regarding your Tools, other Tools or other ALPEN services, including for marketing and survey purposes, or to request or renew your consent; For these purposes, these data processing operations are based on our legitimate interest in conducting our business. Our legitimate interest also justifies the transfer of data to our affiliates for processing for the purpose of improving our products and services, statistics, research and development. ALPEN or FELCO EUROPE does not collect or retain your credit card or payment card data; such data is collected and processed only by external electronic payment providers.
We may process the data collected for another purpose consistent with the purposes set out above. For example, we may use the data for archival and statistical purposes relating primarily to the use of the Tools or to inform you of safety and security issues; We may also use the Tools for statistical purposes primarily related to the use of the Tools or to inform you of safety-related issues and potential problems with the Tools in accordance with our legal obligations, including as a precautionary measure to ensure your safety and to protect your interests.
ALPEN is primarily engaged in business-to-business commerce and does not communicate directly with end consumers, with the exception of sales through EU and EEA online sales sites and the activities of our subsidiaries in the United States and Canada. The Sites operated by ALPEN are not intended for children under the age of 16.

Period of Retention

ALPEN will retain personal data only for as long as is necessary for the purposes described in the section above « Type of data collected, purpose of processing and legal basis ».
Specifically:
The data collected during the registration for newsletters are kept until you unsubscribe.
Data sent by email or mail will be saved according to the type of your request. If you contact us for the purpose of a contractual relationship, including our online sales sites, personal data will be kept in active use for thirty-six (36) months after the purchase of each product, or for the duration of the contract; Personal data will be kept in current use (active basis) for thirty-six (36) months after each product purchase, or for the longest duration of the manufacturer's warranty offered by ALPEN, or for the time necessary to process your specific requests or complaints. Thereafter, the data will be kept on file for the statutory limitation period, which may be up to 10 years from the last order for ALPEN products. From time to time, we may need to retain data for extended periods of time to establish, exercise or defend our legal rights or for archival or historical purposes. Where possible and practicable, personal data will be anonymized by removing personally identifiable information.

Personal data will not be used for any other purpose.

Your rights to your personal data

Subject to the law applicable in the country from which you came, you have the following rights regarding your personal data:
Right to information: on request, we will inform you about the type of personal data collected, its origin, the reason and the status of its processing. Right of access: upon request, we will provide you with a copy of your personal data held by ALPEN.
Right of rectification/deletion: Upon request, we will rectify or delete your personal data that is inaccurate or incomplete. We encourage you to update the personal data you have voluntarily provided to us, for example to receive newsletters. Right to object to processing: Upon request and subject to the conditions and limitations set forth by applicable law, we will restrict/limit the processing of your personal data or erase your data. You may object to the receipt of marketing communications at any time. Right to data portability: upon request and subject to the law of the country from which you came, we will send you the personal data we have provided in a structured, commonly used and machine-readable format. Right of withdrawal: You have the right to withdraw any consent given for the processing of your personal data at any time. The processing carried out before your withdrawal remains lawful. Right to lodge a complaint with the supervisory authority responsible for data protection: you have the right to contact the supervisory authority of your place of residence. We encourage you to contact us with any questions or requests regarding the above rights via contact@alpen.tools. We will then get back to you as soon as possible.

 

Transmission from third party providers

Third party providers who provide ALPEN services may have access to certain personal data. These third-party providers primarily assist us in the maintenance and support of our IT systems or in the distribution of our Newsletter.
In some cases, data submitted via our forms may be shared with our partner company Viral Loops for the purpose of conducting promotional campaigns, referral programs or other marketing initiatives. By submitting your data via these forms, you agree to the sharing of your data with Viral Loops. To learn more about how Viral Loops handles personal data and their privacy practices, please see their privacy policy at: https://viral-loops.com/privacy.

INTERNATIONAL DATA TRANSFERS

The entity responsible for the management and use of the Sites and the personal data collected from them is ALPEN in Switzerland. The Sites operated by ALPEN are hosted on servers located in Switzerland or in the EU. The databases operated by ALPEN are hosted on servers located in Switzerland and those operated by FELCO EUROPE are hosted on servers located in Switzerland and in the European Union. When you purchase a Tool from ALPEN's online sales sites as a visitor, you are transferring your Personal Data to Switzerland and to a country of the European Union and you are giving your consent to the transfer of the data to Switzerland and the European Union. For your information, Switzerland has been recognized as a country offering adequate protection by the European Union and is a signatory to the Council of Europe Convention 108 for the protection of individuals with regard to the processing of personal data. Personal Data of users and buyers will not be transferred to countries other than Switzerland, the European Union or the country of your residence. Transfers are normally made from your country of residence to Switzerland and the European Union and vice versa. The data collected for the ALPEN newsletters are saved in Switzerland. However, the distribution of communications by ALPEN can be carried out using the services of Sendinblue, a French company based in Paris. Personal data may therefore be transmitted to France. To learn more about Sendinblue's privacy policy, click here. ALPEN may also disclose and/or transfer your personal data if required to do so by applicable law or in order to comply with a judicial proceeding, court order or other legal or regulatory obligation; investigation by a public or judicial authority, or to protect and defend its rights, property or safety of ALPEN and its Sites and to protect and defend the rights, property or safety of its customers and users.

Data Protection

When using our Sites, data, including personal data, is transmitted in an encrypted manner using SSL. We use encryption, anonymization and pseudonymization where appropriate. We monitor our systems to detect potential vulnerabilities and attacks.

We are committed to protecting the privacy of our users.

Cookies

The alpenswisstools.com website uses temporary and permanent cookies to collect various information related to your use of the site. Cookies are text files that are downloaded to your device when you visit a website. These cookies perform different functions and allow us to optimize your user experience during your visits to the Sites operated by ALPEN and to ensure the security of the site and its users. Essential cookies allow you to move around our Sites smoothly. Performance cookies, such as those used by Google Analytics, keep track of the pages you visit. Functionality cookies are used to remember your language or region choices. Thus, during your use and browsing of the Sites, certain information may be collected, including your IP address, computer name and browser information. This information may be used to analyze and improve our site. Some cookies are placed by third parties such as Google, YouTube, Instagram or Pinterest. In addition, the social networks we use, namely Facebook, Twitter, Instagram, LinkedIn, Pinterest and YouTube, may set cookies through the share buttons on these networks on our Sites. We have no control over these third-party cookies and you should consult the respective websites of these social networks if you would like more information about their use.
The collection and processing of information via essential cookies is based on our legitimate interest. The collection and processing of information collected via performance, feature, or third-party cookies is based on your consent given while browsing the sites.

The collection and processing of information collected via performance, feature, or third-party cookies is based on your consent given while browsing the sites.

The collection and processing of information collected via performance, feature, or third-party cookies is based on your consent given while browsing the sites.

The collection and processing of information collected via performance, feature, or third-party cookies is based on your consent given while browsing the sites.

Links

The Sites may contain links to websites that are not operated by ALPEN (« Third Party Sites »). ALPEN is not responsible for their content or their privacy policies. By using these links, you are leaving the Sites operated by ALPEN and this Policy does not apply to them.

Individuals

Responsible bodies for data processing and contact Websites

The data controller is the company ALPEN SWISS TOOLS SA located at Rue des Mélèzes 4, CH-2206 Les Geneveys-sur-Coffrane.
You can contact us at any time via the following address: contact@alpen.tools
The company responsible for the processing is ALPEN SWISS TOOLS SA located at Rue des Mélèzes 4, 2206 Les Geneveys-sur-Coffrane, Switzerland.
You can contact us at any time via the address: contact@alpen.tools

Online sales site intended for buyers in an EU and EEA country

FELCO EUROPE is a joint controller with ALPEN regarding the processing of data collected during a purchase from online sales sites intended for buyers domiciled in a European Union (EU) or European Economic Area (EEA) member country. You can contact ALPEN Europe at any time at contact@alpen.tools. ALPEN is responsible for the operation of the online sales sites. As part of this operation, ALPEN collects personal data (name, first name, company name, postal address for delivery, billing or payment and e-mail address) when a product is purchased via these online sales sites. This data is transferred to and saved by FELCO Europe on servers in Germany and will be processed by FELCO Europe in order to execute the order; FELCO Europe is responsible for the processing of purchase orders, product delivery, return and warranty claims, and other services related to the execution of the sales contract. As part of this joint responsibility, ALPEN and FELCO Europe have agreed as follows: ALPEN is responsible for informing you about the processing of your data in accordance with the GDPR and the DPA; ALPEN is also responsible for the processing of your requests for access to, and use of, the data; ALPEN is also responsible for processing your requests for access, rectification, objection or correction in accordance with the above section Your rights to your personal data. You can always contact ALPEN or FELCO Europe, who will coordinate to respond to your requests as soon as possible. You can send any request concerning your personal data via the address: contact@alpen.tools.  

Changes and original version

This Privacy Policy may be amended at any time.
In the event of any discrepancies in interpretation between the French language version and another, foreign language version, only the French language version shall prevail.